↑Page top

FAQ

  1. Q1. I forgot my password.
  2. Q2. I entered my Login ID in the Password Reset screen, but I haven't received an e-mail for resetting it.
  3. Q3. I forgot my Login ID.
  4. Q4. I cannot login to my account. There is a message that says "The client certificate is not installed".
  5. Q5. The Login ID is locked.
  6. Q6. I do not know the Buyer ID. Is it possible to register an invoice using the email address instead?
  7. Q7. When I enter the buyer's e-mail during invoice registration, do I still need to enter the Buyer and Department/Contact Person of buyer's information?
  8. Q8. How can I use commans in Billing Amount?
  9. Q9. The screen is not displaying correctly.
  10. Q10. Why do I see an empty window when I click on "Search" or "Transaction History" from the Create New Invoice screen ?
  11. Q11. I am encountering trouble with the Invoice Bulk Upload.
  12. Q12. The invoice does not appear when I use "Search Invoice".
  13. Q13. I sent an invoice to a buyer, but they cannot find it.
  14. Q14. I cannot change the payment status in the Invoice Details screen.
  15. Q15. What is the "Paid (Other)" in Status Change?
  16. Q16. I cannot edit the invoice.
  17. Q17. How do I issue receipts?
  18. Q18. I cannot change my password.
  19. Q19. What is Flexible payment?
  20. Q20. What is Recurring payment?
  21. Q21. When an invoice is not included in the contents of the Flexible payment approved by the buyer, what should I do?
  22. Q22. How do I make an immediate settlement when I register invoices in bulk with Flexible payment selected?
  23. Q23. I want to temporarily suspend a Recurring payment.
  24. Q24. What should we do if the card registered for Flexible payment/Recurring payment expires or if the buyer wishes to register a different card?
  1. Q1. I forgot my password.
    A. Please enter your Login ID in the Password Reset screen to reset your password.
  1. Q2. I entered my Login ID in the Password Reset screen, but I haven't received an e-mail for resetting it.
    A. The Login ID you entered might be wrong. Please check and retry with the correct Login ID.
  1. Q3. I forgot my Login ID.
    A. Please contact the Visa Business Pay customer support.
  1. Q4. I cannot login to my account. There is a message that says "The client certificate is not installed".
    A. Please install the client certificate to the browser you are using. The certificate was delivered to you when you applied for the service. After the installation is done, please reboot and access again. Installation methods will differ depending on which browser you are using. For more details, please refer to the Visa Business Pay Supplier Manual.
  1. Q5. The Login ID is locked.
    A. Login ID will be locked if a wrong password is input 6 times. After 30 minutes, you can try logging in again. If urgent access is needed, please contact the Visa Business Pay customer support.
  1. Q6. I do not know the Buyer ID. Is it possible to register an invoice using the email address instead?
    A. Yes. When the Buyer ID is not known, please enter their e-mail address into the e-mail field. If the Buyer ID is known, please enter the Buyer ID into the Buyer ID field and search.
  1. Q7. When I enter the buyer's e-mail during invoice registration, do I still need to enter the Buyer and Department/Contact Person of buyer's information?
    A. Buyer's information is not required when registering using the buyer's e-mail. However, Buyer and Department/Contact Person of the Invoice Addressee will be required. If the buyer has logged in using its Buyer ID, this info. will already be registered.
  1. Q8. How can I use commans in Billing Amount?
    A. It is not necessary and cannot be entered.
  1. Q9. The screen is not displaying correctly.
    A. If you are using Internet Explorer, it is possible that the screen is being displayed in compatibility mode. Access "Tools" on the Internet Explorer menu bar, select compatibility mode settings, and disable the compatibility mode. Then restart your browser to apply the settting.
  1. Q10. Why do I see an empty window when I click on "Search" or "Transaction History" from the Create New Invoice screen ?
    A. If you are using Internet Explorer, it is possible that the screen is being displayed in compatibility mode. Access "Tools" on the Internet Explorer menu bar, select compatibility mode settings, and disable the compatibility mode. Then restart your browser to apply the settting.
  1. Q11. I am encountering trouble with the Invoice Bulk Upload.
    A. Your CSV file format may be incorrect. Please check the bulk registration file sample.
  1. Q12. The invoice does not appear when I use "Search Invoice".
    A. You may be using an incorrect search status. Please select "All" instead of "Valid" (set as default) and search again.
  1. Q13. I sent an invoice to a buyer, but they cannot find it.
    A. If the invoice e-mail was sent to a shared e-mail address, the invoice could possibly have been intended for another buyer that uses the shared e-mail address. When the invoice was registered using the buyer's e-mail address, the first buyer to access the link in the e-mail will become the recipient of the invoice.
  1. Q14. I cannot change the payment status in the Invoice Details screen.
    A. You can change the payment status only when it is still "Unpaid". When it is "Paid", it cannot be changed.
  1. Q15. What is the "Paid (Other)" in Status Change?
    A. Suppliers can change the payment status as "Paid (Other)" when the payment was not made by credit card (e.g. bank transfer or others).
  1. Q16. I cannot edit the invoice.
    A. The invoice cannot be edited when the status is Paid.
  1. Q17. How do I issue receipts?
    A. You can search for payment details in Search Payment. If you haven't clicked "Payment Receipt Check" yet, please do so. Buyers can also check receipts once they receive the "Payment Receipt Check" e-mail.
  1. Q18. I cannot change my password.
    A. Please check the box located next to "Change the password" and update it.
  1. Q19. What is Flexible payment?
    A. With the buyer's approval, it is a payment which enables the supplier to settle the payment at a timing of their choosing, either at the same time or after the invoice is issued. The card to be used is selected by buyers when they approve Flexible payment.
  1. Q20. What is Recurring payment?
    A. With the buyer's approval, it is a payment which fixed amount invoiving and settlement are performed automatically every month on the same day specified by the supplier. The card to be used is selected by buyers when they approve Recurring payment.
  1. Q21. When an invoice is not included in the contents of the Flexible payment approved by the buyer, what should I do?
    A. Even to the buyers who approved Flexible payment, you can still issue an invoice and ask the buyer to make a payment without using Flexible payment.
  1. Q22. How do I make an immediate settlement when I register invoices in bulk with Flexible payment selected?
    A. When you choose to register invoices in bulk, invoices will be issued simultaneously, but settlement will occur seperately within 10 minutes. The result will be sent via e-mail.
  1. Q23. I want to temporarily suspend a Recurring payment.
    A. From the Recurring payment Approval Status Details Screen, you can suspend the Recurring payment service. If you would like to resume a payment, please change the status of Recurring payment back to "Execute" after the predetermined settlement date. The Recurring payment will begin from the following month.
  1. Q24. What should we do if the card registered for Flexible payment/Recurring payment expires or if the buyer wishes to register a different card?
    A. On the Flexible payment Approval Status Screen/Recurring payment Approval Status screen, delete the current data, send a new approval request and get the buyer to register a new card.